Last update, March 2016
- COMPANY INFORMATION:
The sale of items through this website is performed under the name MISTER J registered trade mark of SL Closer Studio, B64378680, a Spanish company established in
C / Lugar Piñeiro, 59B
C.P.15168 Meirás (A Coruña)
- CUSTOMER PROFILE:
- USE OF OUR WEB SITE:
By using this website and place orders through the same you agree to:
- Place legitimate inquiries or orders.
- Not make any false or fraudulent orders. If we could reasonably consider that there has been a request of this nature we will be allowed to cancel it and inform the corresponding authorities.
If you do not provide us all the information we need, we can´t complete your order.
By placing an order through this website, you declare to be an adult individual and have legal capacity to contract.
- PLACING AN ORDER:
Purchasing through misterjdog.com is very simple and intuitive. You must only follow these steps:
- Select the item you want and add it to the cart
- Then you can choose between “continue shopping” or “process order”
- To process your order you must register on our platform on the tab “Register”
- Select the method of payment: PayPal. For a greater user experience in the future we will integrate other payment options
- Confirm your order
- Wait to receive an order confirmation in your mail. While the payment is validated, the confirmation could appear few seconds later. If confirmation is not displayed immediately, do not leave the page or update.
For special orders like tailor-made accessories, you should send an e-mail to firstname.lastname@example.org describing the product you need. In a maximum of 24 hours we will contact you in order to provide a budget.
- PRICE AND PAYMENT:
The prices on the website include VAT but exclude shipping costs. They have to be added to the total amount as set out in our section “Shipment”.
By company policy, we reserve the right to change prices (upwards or downwards) at any time. There will be no prices modification for the confirmed orders.
Once you have selected all the items you want to buy, these will be added to your cart and the next step will be to process the order and make payment. To do this, you must follow the steps of the purchasing process, filling down the information in each step as requested. During the purchasing process, before making the payment, you can modify the data of your order. Also, if you are already a registered user, the platform provides detailed information about all orders done through the tab “My Account”.
You can use as payment Visa, MasterCard, American Express and Affinity Card through PayPal service. Being PayPal our business partner in processing the payment, the charge will be made when we confirm the order.
If your bank refuses to authorize payment, Closer Studio SL is not responsible for any delay or non-delivery of your order. Therefore, we can´t subscribe any contract with you.
- SERVICE AVAILABILITY:
The items offered through this website are available for shipping worldwide.
- PRODUCT AVAILABILITY:
All orders are subject to product availability. Due to difficulties in the supply of products or if they are no longer in stock, we will refund any amount that you have paid.
- CANCELLATION / MODIFICATION OF GOODS:
MISTER J reserves the right to cancel or modify the material used in any product on this site. In the event that this coincides with the confirmation of an order, we reserve the right to cancel it without being liable to the user.
MISTER J agrees to make delivery to the customer address in a maximum of ten working days since order reception (depending on delivery destination, please read section “Shipments”).
If the delivery time is exceeded due to reasons no attributable to our company, but by fault or negligence of the courier agency, we will assume no responsibility of the damage. The customer may cancel the order and we will refund the money.
We are as eager as you because of our willing to put into your hands a very special and unique accessories for your pet, so we will make every effort to complete the order as soon as possible and send it right to your door.
All products are made upon request and in a traditional way. It´s because they are necessary more less 5-7 days to the order completion and 24h to 21 days for delivery (depending on destination).
Once your order is ready to leave our headquarters, we will send an email shipping confirmation with a tracking number so you can follow the status of your order on the website of the courier agency.
NATIONAL 24 / 48h (Ceuta and Melilla + 3/5 days)
INTERNATIONAL Europe 2/15 days
World 5/21 days rest
NATIONAL Peninsula: Envialia 5,30 Euros
POST 4,60 Euros
Baleares: SEUR 14,50 Euros
Canary: Envialia 19 Euros * Please consult customs clearance.
POST 4,60 Euros
Ceuta and Melilla: Envialia 26,22 Euros
POST 4,60 Euros
Portugal: POST 9,15 Euros
France / Italy / Belgium / Monaco / Germany / UK / Netherlands / Luxembourg / Austria / Denmark / Sweden / Ireland / Poland: POST: 9,15 Euros.
Czech Republic / Greece / Finland / Hungary / Slovenia / Slovakia / Romania / Bulgaria / Lithuania / Latvia / Switzerland * / Norway *: POST: 9,15 Euros.
* USA / Canada * / * Mexico / Chile *, Brazil * / * Ecuador / Venezuela * / Argentina * / * Colombia / Peru * / Panama * / Bolivia * / Paraguay * / * Costa Rica / El Salvador * / Uruguay * / * Dominican Republic / Cuba *: POST: 12,75 Euros.
Cyprus / Turkey / United Arab / Egypt / Israel / Saudi Arabia / Kuwait / Yemen / Bahrain / Qatar / Morocco / Algeria / Iran / Cook / Gambia / Nigeria Islands: POST: 12,75 Euros.
Hong Kong / Singapore / Thailand / Taiwan / China / Japan / India / South Korea / Malaysia / Philippines / Vietnam / Afghanistan / Cambodia / Australia / Reunion Island: – POST: 12,75 Euros.
- Check customs fees
The courier agency will make up to three attempts to deliver the goods to the address you have indicated for this purpose. After each failed attempt the courier will leave a note with contact information. You can choose to pick up the package in the store where it will remain up to fifteen days.
If your order is sent by post, two attempt will be done. You should pick up the package at post office within 15 days. After that, the package will be returned to our headquarters, meaning that you terminate the contract, which will be considered resolved.
- RETURN POLICY:
If you have not been completely satisfied with your purchase, you can return your articles as long as they have not been used and are returned with its original packaging with labels and ticket.
Any returned item will be examined at our headquarters prior to refund or replacement thereof.
Since you make the purchase, you have 14 days to communicate your desire to make a change or refund. Changes or refunds of tailor-made products are not accepted.
Procedure to make a change:
– You must return the product
– Order the new product you want
Procedure to make a return:
– Please contact us by calling at +34 981658503 or writing an email to email@example.com providing your data, product data, order number and the reason for change or refund. Then we will get in touch with you to explain you how to send us back the goods.
– Once the product is received in our offices, our quality manager will examine it and within seven days we will proceed to refund the amount wasted in our platform.
If the product is really defective we will also refund the postage and we will assume the shipping costs of a new one.
In case of a return from abroad and if customs tax charged, MISTER J will not take charge of them. It is therefore necessary to make the returned indicating that is a guarantee returned item.
- LIABILITY AND DISCLAIMER:
All products descriptions, information and materials contained in this web site appear as a “true products” without express or implied warranties unless the legally established. In this sense, if you become our customer, we are obliged to deliver goods which are in conformity with the contract, responding against you for any lack of conformity which exists at the time of delivery. It is understood that products conform to the contract provided (1) comply with the description given by us and possess the qualities that we have presented in this web site, (2) they are fit for the purposes for which the products are intended and (3) their usual quality and performance are reasonably expected.
The products we sell, are handicraft products, they often can have the characteristics of the materials used in their creation. These features, such as variation in texture, knots and in color, will not be considered defects. Instead, you should appreciate them. We select only products of the highest quality but natural characteristics are inevitable and should be accepted as part of the individual appearance of the product.
- INTELLECTUAL PROPERTY:
MISTER J ®, its logo and corporate colors are trademarks of Closer Studio SL
MISTER J owns all rights of intellectual property appearing on the website www.misterjdog.com as well as all items contained therein. All rights reserved. Under the provisions of Royal Decree 1/1996 approving the revised text of the Copyright Act in Article 17 was approved are expressly prohibited reproduction, distribution and public communication, including any means of making available, of all or part of the contents of this website for commercial purposes, in any form or by any technical means without the express permission of MISTER J.
If you want to make use of this material you have to be expressly authorized for it by our company.
- VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS:
You should not make an improper use of this website via deliberate introduction into the same of viruses, Trojans, worms, logic bombs or any other program or technologically damaging or harmful material. You will not try to have unauthorized access to this site, the server on that page is housed or any server, computer or database connected to our website access. You agree not to attack this website through a denial-of-service attack or a distributed denial-of-service.
The breach of this clause could entail the commission of offenses or attack defined by applicable regulations. We report any breach of those characteristics to the competent authorities and cooperate with them to discover the identity of the attacker.
Also, in case of breach of this clause, you will be immediately unauthorized to use this website.
We will not be responsible for any damage or loss resulting from a denial-of-service attack, viruses or other software or technologically damaging or harmful material that may affect your computer, computer equipment, data or material resulting from the use of this website or downloading content from the same or the same redirect.
- OFFERS VALIDITY:
The deals or special offers shown in www.misterjdog.com are valid while depletion of stock. If you have purchased an item out of stock, an alternative product of similar or superior characteristics will be offered to you. In case you don´t accept the new product, you have to ask us for refund.
- PRODUCT WARRANTY:
Our products have 1 year of warranty.
We are not responsible for damage caused by wear from use, misuse and / or bad care of the product.
We are not responsible for the delivery of a package in bad conditions unless this case is reported to us by the courier agency in form and terms legally established.
- WHAT TO DO IN CASES OF FORCE MAJEURE:
We will not be responsible for any failure or order delay when the same is produced by events we don´t have the control (“Force Majeure”). Force Majeure Event includes any act, event, omission or accident beyond our reasonable control and among others, the following:
- Strikes, lockouts or other industrial action.
- Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or preparation for war.
III. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- Inability to use trains, ships, aircraft, motor transport or other means of public or private transport.
- Inability to use public or private telecommunications networks.
A must read: Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It is understood that we will be suspended our obligations with the customer during the period that the Force Majeure Event continues, and we will have an extension in the deadline to comply with these obligations for a period of time equal to the duration of the Force Majeure. We will use our reasonable endeavors to find a solution that allows us to fulfill our obligations in spite of it.
- LEGAL ISSUES AND JURISDICTION:
The use of our website and product purchase contracts through this website are governed by Spanish law.
Any dispute related to the use of the website or to such contracts shall be subject to the jurisdiction of the courts, competent by reason of the territory in which it is domiciled the company that provides these services.
- CUSTOMER SERVICE WARNING:
For any questions concerning the operation of the online store or if you need information about a product, you want to make a special request or make a claim, you can contact us by email at firstname.lastname@example.org or call +34 606 014 998, whatsapp also admitted.
In MISTER J we want to move forward and improve every day the experience of our customer so we invite you to suggest improvements through the contact form in our website.